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ADITYA BIRLA CAPITAL PVT LTD - Insurance paid for hotel booking but no claim provided

Sumit Mishra filed complaint against ADITYA BIRLA CAPITAL PVT LTD on Nov 12, 2022

I booked a hotel with Aditya Birla Insurance.
Below are your policy details-

Policy Holder(s):* Sumit Mishra+*
Sum insured per person:* ₹ Upto Rs ** lacs
*Start date:* **-**-****
*Valid till:* **-**-****
*Premium paid per person:* ₹ **.**
*Policy reference no.(s):* TMINF**************-*, TMINF**************-*
*Partner:* MakeMyTrip
*Booking ID:* NH**************

*.Hotel booking details with price:
Hotel Name- Hotel Royal Krishna Residency
Price details-
Hotel reservation charges: Rs ****
Taxes and Service Charge: Rs **
Insurance: Rs ***
Total price: Rs ****
Check-in denied to this hotel
*. Cancellation details: Hotel cancelled and Rs **** refunded.

*. Alternate Hotel Booking details:
Hotel Name- Hotel Amar Palace, Junction Road, Mathura, UP, ******
Price details: Rs ****


I was denied check-in by the hotel Royal Krishna Residency. Please tell me the refund procedure for bounce booking.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

ADITYA BIRLA CAPITAL PVT LTD

13

Total Complaints

3

Total Resolved

23.08%

Consumer Satisfaction

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