Bharti AXA Life Insurance company - Insurance Fraud

This is KV Prasad and I've taken Bharti AXA Life Elite Advantage policy for my father his name KATTA EDUKONDALU and KATTA AMMAJI on this year February month.

On the policy taking time that policy agents said it covers health insurance worth of *,**,***/- and they will give Gold Coins as well. But about this they are not responding to my calls or queries.

Policy Number ***-*******
Name : KATTA EDUKONDALU

UIN No. ***N***V**

Can you please help on this below queries

*) About Health Insurance
*) Gold Coins
*) Policy term
*) Need to pay my premium amount in Quarterly mode not annually from *nd installment, so please provide how i can?
*) Not received any proper hard copy Policy document/bond
*) Kindly take action those agents which are promised and after not responding. Below are the Agent Names and phone numbers. And, I've all the call recordings and messages as proof.
Name: Sydulu - ***** *****
Name : Chaitanya - ***** *****