Shihori enterprises - Incomplete product and return full refund not received

I ordered t-shirt quantity of * order number Sub Order ID ************_*
When i receive product only * tshirt received so i return same time but meesho only return me only *** rupees half amount meesho credit in my account and *** not return and help center also deny for pay.also i received below email.
I just want to ask due to meesho faut why i loss my ***?

Dear Suvarna,

Greetings from Meesho!

We apologize for the inconvenience caused.

We are here to assist with your query.

We understand your concern regarding the missing quantity.

Order ID:- ************
AWB:- ***************

We are sorry to inform you that the previously honoured return percentage is high and we will not be able to accept claims because our system won't allow same. We are sorry for the inconvenience caused to you. Hence, we will not be able to process the refund for the same. We request you to kindly co-operate with us.