MD shadab alam filed complaint against Battlegrounds Mobile India BGMI on Jul 17, 2026
Dear Voxya Team and Krafton Legal Cell,
My BGMI account has been hacked, and the unauthorized hacker has unlinked my secure social media login, completely shutting me out. Krafton India’s in-game customer support has been totally unresponsive and has failed to assist me, which constitutes a clear case of Deficiency of Service under consumer protection laws.
I am the original, rightful owner of this account and have invested real money into it. I request the technical team to cross-verify their database logs against my precise account history provided below:
[ACCOUNT IDENTITY & LOGS]
* Player ID: **********
* In-Game Name (IGN): ī乇尺尺服务ē
* Linked Phone Number: **********
* Device History: Realme X* SuperZoom (RMX****)
* Network Carrier/ISP: Jio Mobile Data and Airtel Wi-Fi
* Incident Date (Hack Date): **/**/****
[VERIFIABLE LOG TIMELINE (**** – JUNE ****)]
*. Account was linked with X (Twitter) only.
*. Later linked with X (Twitter) + Google (Gmail).
*. Then changed to X (Twitter) + Facebook.
*. Just Before the Hack: Returned to Only X (Twitter) as a Single Login method.
*. Current Status: The hacker completely removed my X (Twitter) login on **/**/**** and attached their own unauthorized social media.
[UNALTERABLE FINANCIAL PROOF OF OWNERSHIP]
I possess the official Google Play Store financial transaction receipts. The hacker can change links, but cannot alter Krafton's backend merchant database which holds my permanent purchase tokens:
* Purchase Receipt *: GPA.****-****-****-***** (Dated: ** Dec ****)
* Purchase Receipt *: GPA.****-****-****-***** (Dated: ** Mar ****)
[REMEDY SOUGHT]
I request Krafton India to cross-verify these GPA order IDs in their database, force-unlink the hacker's unauthorized login methods immediately, and allow me to re-link my secure email to restore my access.

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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