ICICI Lombard - Illegal money transaction claim

It was the end of **** when I was in France for * months. In the month of Dec, my Forex card got stolen and some illegal transactions were made. Immediately, I filed an FIR and after I returned to India on January **, I had been contacting icici customer care and also the branches near me. At first, none of them was able to tell me where and how do I make this claim (online or offline). Then, finally after a lot of phone calls and rushing around I got the Lombard customer care mail id. From the very first day, they had been asking for details, and I had always been co-operating, as I thought, it is right on their part to ask for proofs. They gave me a list of documents among which the Incident report was tough to get by. I went to all the Guwahati branches; sadly most of them didn't know what an incident report was. Then one person from the Lombard office shared with me a no. (a person who is working in Hyderabad office). So, he explained to me what an incident report was and I had to go to my home branch (i.e Dibrugarh) to get it.
After months of struggle, I collected all the documents they wanted and couriered them to Icici LOMBARD Hyderabad (Sept **). Immediately I informed the person who was working in Hyderabad Icici Lombard and also sent a mail to customer care. After they received my documents they mailed me saying 'They had received the documents'. After, that whenever I used to ask them about the claim status. Their reply was always 'Its under process'.
Or else, they would keep asking for small details, which I had mentioned in the documents that I had sent them also in my mails explicitly. Yet, I kept on helping them out. Now, recently, as they are left with nothing to ask for, they are coming up with new excuses to delay the process. First, they started asking me the 'date when I couriered them, Courier dispatch number and name. I do not understand, if they have received my documents long back, how does it matter after so many months from which courier I had sent them?? I again received a mail saying that 'They didn't receive my Incident report'. Then after that, they wanted the proof of the 'Date on which my card was blocked' from the bank itself. Which again, I did send over mail. For this, I had to visit the head ICICI Lombard branch in Guwahati (which is very far from my place). I went there and a person shared with me my details over mail. Which I shared with Lombard. I also gave them the name of the person who games me the details. But, now, they want her Employee ID, branch name etc. They have started literally harassing me by delaying the process and lying and asking for irrelevant proofs which are not mandatory for this claim process. Below are a few documents that I am providing you. I had couriered them all that they had asked for