SURAT to Vijapur Timing 10 - I Less Experienced with surat central bus depo Enquiry Office Helper

My booked * ticket Surat To Gandhinagar in Vijapur Bus timing **:**PM. and I Stand Bus Stand On **:**PM. And I after timing **:** Inquiry office attend so he said me Vijapur Bus On bus stand *To * Each one. and I searching bus but not shown any stand so I back inquiry office and Him said bus is On the way . And I said no bus number idea you tell me . So no any idea bus Vijapur. What I should and what I don't Any think . I lefted bus and My Full paid Is waste so I requested sir/mam Please refund my Money any legal action though the any kind of action so please Fully investigation request.