Khatu shyam enterprises - I have done deposit onAt 2 25 Into dafabaet account through the upi of Khathu shyam enterprises

I have deposited *** INR in dafabet sports on **/*/** on *:** PM IST and money got deducted from my end via UPI to their Vendor/Partner - Daymond pay upi and they have given khatu shyam Enterprises UPI details to transfer the amount which i did successfully.And submitted UTR and my deposit got successfully but my money didn't reflect on account.
but the same money has not been credited to my dafa account . I have shared my bank statement and UTR details as well to them and they are sending same format of emails stating that " We are yet to secure the amount and checking with payments team" but its not getting resolved at all . they have very pathetic customer support where they just update same text in their group and they cant contact their payments team to resolve this. Can you please help me to resolve this issue ?