Tv story - I did not intend to subscribe to Story TV This auto debit was misleading I request a full refund imm

I want to file a complaint against Story TV for unauthorized and misleading auto debit of ₹***.

On ** March ****, an AutoPay mandate was set up via UPI, but it was not clearly informed that ₹*** would be deducted automatically. The process was misleading and lacked proper transparency.

On * April ****, ₹*** was automatically debited from my Airtel Payments Bank account without proper consent or clear notification.

I did not intend to subscribe to this service. This appears to be a deceptive practice.

I contacted customer support, but they denied refund stating that the payment is completed, which is not acceptable in this case.

I request a full refund of ₹*** and immediate cancellation of the AutoPay mandate. If not resolved, I will escalate this issue to higher authorities.

Transaction details:
- Amount: ₹***
- Date: * April ****
- Payment Mode: UPI AutoPay
- Bank: Airtel Payments Bank

Kindly take strict action and resolve my issue as soon as possible.