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Rolls Mania - Harrasment faced due to delayed service and rude attitude of rolls mania lajpat nagar restaurant

Shreyas filed complaint against Rolls Mania on Dec 2, 2020

I have been very much dissapointed with the service of rolls mania joint at Lajpat Nagar New Delhi. Having order * combos of ***/- Rs. each Half of the item was sent . When i called the concerned restaurant person who claimed to be the manager of the restaurant he said that i should order another item to recieve the rest of the item left. I again ordered an item worth Rs. ** having a delivery charge of ** rs. which the person concerned said would pay from his own pocket. When i recieved the delivery , i was paid rs. **/- instead of the **rs. as promised by that person. Such a sheer harrasment of customer is highly condemnable and the restaurant should take into account the way their employees are behaving with customers. The phone number of the concerned employee is +************. I have all the call recordings as an evidence of proof.
Due to all this I incurred an overall loss of *** Rs.


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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Rolls Mania

4

Total Complaints

3

Total Resolved

75.00%

Consumer Satisfaction

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