toni guy essensuals Akshaynagar Bangalore - hair damage and burning of scalp

Dear Toni & Guy Management,

I am writing to express my deep dissatisfaction with the service I received at your Akshay Nagar, Bangalore location during my recent visit. I came in for a hair treatment and, following the salon's suggestion, opted for a Botox treatment. Unfortunately, I am extremely unhappy with the results and the overall experience.

Firstly, my hair does not feel softer or bouncier as promised. Instead, it has become even rougher, particularly at the edges, which is completely contrary to what I expected from this treatment. I am very disappointed by the lack of professionalism and attention to detail in delivering the promised results.

To make matters worse, during the treatment, I informed the salon staff that I was feeling excessively hot and that my scalp felt like it was burning. However, I was told that I was being "over-sensitive." When I returned home and checked my scalp, I discovered that my skin had been burnt. This is utterly unacceptable and shows a complete lack of care and safety protocols.

This experience has left me not only frustrated but also with a damaged scalp and hair. I never expected such poor service from a reputed brand like Toni & Guy. I feel that I have wasted both my time and money, and I will not be returning to your salon in the future.

I hope you will take immediate action to address this issue and ensure such incidents do not happen again. I would appreciate a response to this complaint and a resolution to the matter.