Manappuram Finance Limited - Gold not releasing

Subject: Complaint Regarding Unlawful Retention of Gold by Manappuram Finance

Dear Sir/Madam,

I am writing to formally lodge a complaint against Manappuram Finance, Vegara, regarding the unlawful retention of my gold pledged for a loan.

I took a gold loan amounting to ₹***,*** (Loan Account No. ****************) with a pledge of **.* grams of gold. Recently, I was informed that I would not be able to retrieve my gold due to an unrelated cyber case involving an amount of ₹**,***. While I understand the need for legal procedures, I believe that the retention of my gold is unjust and unwarranted.

I have requested Manappuram Finance to release the remaining gold, keeping the necessary amount as hold against the cyber case, but they have refused my request. Additionally, my attempts to escalate this matter to their head office have been unsuccessful, as they are unwilling to engage in any meaningful dialogue.

This situation is causing me significant distress, and I feel that my rights are being violated. I kindly request your intervention in this matter to help resolve this issue and facilitate the release of my gold.

Thank you for your attention to this urgent matter. I look forward to your prompt response.

Sincerely,