Berkowits hair skin Clinic - Gave misleading information took the advance Now when i am asking refund they are denying I have not

Hi,
I visited the berkowits Rajouri branch on Friday to consult about laser hair removal. The counsellor who was not the doctor gave misleading & incomplete information about the treatment. She did not examine my skin also.. Basis the information she provided I made the payment of *****. But later on i got feedback from its old clients that it is just a trap, they are into money making & the treatment will give no results instead can damage mt skin. I decided to not undergo treatment from here & asked for return. I called the head office & the lady there Mamta- she confirmed if i have not taken any session yet i m eligible for return. After half an hour she called again & said we refund is not possible as it is the company policy.. i have not utilised any services yet & do not wish to take any services hence seeking a refund. The staff there was too unprofessional when i asked for refund.
While they had to convince me to take service they were being very nice but after i made the payment it all changed.
The cousellor’s name who was acting as a doctor with whom i was dealing was Laxmi
Please help me in getting the refund..