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APBLUTIL - Gas booking failed on Airtel App

Bhaskar Menon filed complaint against APBLUTIL on Aug 6, 2021

I have ordered a Bharat Gas Cylinder refill using the Airtel mobile app on *rd Aug **** at *:** PM. I have used my Citibank debit card for the payment of the amount of Rs ***.**.

Airtel App: Transaction id - ************
Money is taken by APBLUTIL

When I contacted the Gas agency, they advised me that the amount was not credited into their account.

So, I have contacted Citibank and they advised the payment was taken from my account by APBLUTIL. When I reached out to airtel they confirmed it is not their transaction.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

APBLUTIL

11

Total Complaints

7

Total Resolved

63.64%

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