Hero phoenix showroom Tolichowki - Froud in Hero showroom

I am writing to bring to your urgent attention a serious issue regarding my recent bike purchase at your Honda Tolichowki showroom on **th October ****.

I made a payment of ₹**,*** through UPI, and I have valid screenshots and proof of this transaction. However, in the final quotation provided by the showroom, the payment recorded against my name is only ₹**,***.

Upon raising this matter with the showroom staff, I was issued a partial refund of ₹*,***, but the discrepancy still remains unresolved. This situation reflects poorly on the transparency and credibility of the dealership and has caused me considerable inconvenience.

I request a full investigation and immediate resolution of this issue. Please verify the payment records, correct the quotation, and ensure that the missing balance amount is refunded to me at the earliest. I would also like a formal written clarification on how such a serious billing error occurred.

I am escalating this matter as a high-level concern and expect a prompt and satisfactory response within the next * working days.

Details:

Name: Govind

Showroom: Honda Tolichowki

Date of Purchase: **/**/****

Payment Mode: UPI

Amount Paid: ₹**,***

Amount Shown in Quotation: ₹**,***

Refund Given: ₹*,***

Supporting Documents: UPI transaction screenshot and quotation (attached)

Kindly acknowledge receipt of this email and share the name and contact details of the person handling this complaint.

Thank you for your attention. I look forward to a quick resolution.

Sincerely,
Govind
Phone : +************