dominos pizza india - Fraud

To
The Consumer Complaint Authority / Concerned Government Official
Subject: Complaint Against Domino’s Pizza for Unfair Practice and Delay in Refund

Respected Sir/Madam,

I am writing to bring to your attention a serious issue I faced with Domino’s Pizza, which I believe reflects a broader problem affecting many customers.

I am a resident of Chandrapur, and on [insert date], I placed an order worth ₹*** through the Domino’s app/website. I paid the full amount online and selected my live location, which was successfully picked up by the system.

However, after some time, I received a call from Domino’s stating that they do not deliver to my location. My key concern is: if they do not serve this area, why did the app accept the order and process the online payment? There was no warning or notification at the time of placing the order regarding service unavailability.

To make matters worse, they informed me that the refund will take *–* working days. This is unacceptable. While the amount may seem small, I urge you to consider the larger picture—if this happens to even a fraction of India’s *.* billion population, Domino’s is holding crores of rupees in customer money without providing any service in return. This is not only unethical but could also amount to financial misconduct or digital fraud.

This issue needs to be addressed urgently. I request the following actions:

Immediate improvement in Domino’s online systems to block orders from non-serviceable locations.
Refunds to be issued instantly, not after a week.
Investigation into Domino’s digital transaction practices and how much customer money is being held unnecessarily.
Consider strict penalties or action if found in violation of consumer rights.
I kindly urge government officials, the Consumer Protection Authority, and digital transaction regulators to take serious note of this issue and ensure that Domino’s is held accountable. Companies should not be allowed to misuse digital systems to hold public money without service.

Thank you for your attention.