Icici Securities Limited - FRAUD SCAM

I received a bill from ICICI Securities on **.**.**** for the payment of AMC worth Rs ***. I never ever put any request for opening the demat account. This company never sent me any hardcopy/softcopy via post/email/message for notifying me about any such account in ****/****/**** even though I was not having my basic demat account details such as my account number, DP id , nominee details etc. My account was opened in **** and ICICI agent came to my company to open my salary account, My salary was *****Rs at that time he asked me for * photographs and some documents and asked me to sign on the bunch of **-** papers at that time he didn't asked/told me any thing about any such account. The web is full of such complaints which are filed against ICICI for the same incident . I have filed a grievance against this fraud company in the national consumer forum on **.June.**** with number - ******* and has forwarded you the same complaint number to the various email Id's mentioned on your website I even raised many service request for this incident even *-* times on your *nd level but The issue was not resolved and the complaint number provided fby their end starting with SR is showing invalid when I am trying to reach third level for filing my complaint. Their customer care representatives didn't respond to my issue properly. They disconnect the call in between or they put my call on hold. I have shared their call recordings also to them but they didn't respond to me for that . On **.June.**** I received a call from their executive named Sunil Kumar with his mobile number ********** he provided me my Demat account details for the first time on whatsapp with account closure form and DP/ID id and told me to fill the details and forward / send that to helpdesk@icicidirect.com with one copy of PAN card to close the account and to get the refund for the deducted amount, I followed the instructions and forwarded the emails to all of their departments (*-*) times but still my account has not been closed. They even deducted *** Rs +*.** Paisa from my savings account without my acknowledgement and They have never ever intimated me for the deduction of *** Rs I have sent them number of emails on almost all the email id mentioned on the internet but they never ever replied to me in the proper way, I asked them to share me the email copy which they have ever sent after opening my demat account but they didn't shared/ responded to me on that after that I asked them to share the email/message which they have sent to me before deducting ***Rs from my account but they denied to share me that. In reality ICICI securities never ever sent any email for **th March deduction and after opening my demat account which is against customer rights . Their Head Service Quality Shailaja Marri didn't provided me the required/correct details I asked him *-* times to send me the email copies/msg/soft/hard copies which their company must have sent to me just after opening my account or else share me copy of any single email which they have sent on my email id in ****,****,**** related to demat account/ services but he never ever forwarded me any details even he was not ready to talk on that issue. I even sent an email to the head of their demat account but he/she never ever replied to me and the same response from the other departments of your company . Shailaja Marri is trying to deviate from the issue and continuously blaming the customer which is not acceptable at all. They are always providing me the wrong service request number. **-**-**** "***Rs" amount has been deducted directly from my bank account and when I asked their team to close my Demat they responded to me via email that wrong DP/ID or account details mentioned by customer but the thing is all the details has been provided to me by icici employee itself on **.**.**** which is with me in the physical format and I have shared it with them also . I will be filing the case against this company for the services /response you have given to me and for the scam/fraud this company has done with me and providing/hiding wrong details to/from me.