Parimatch - Fraud by Parimatch INR Deposited but not credited in wallet and nor refunded back to my Bank Accou

I am writing to formally bring to your attention an unresolved issue regarding my deposit of INR **,***, made on **st December **** to my Parimatch wallet. Despite the amount being debited from my bank account, it has neither been credited to my Parimatch wallet nor refunded to my account.
Over the past month, I have made numerous attempts to resolve this matter through your customer support team. However, I have only received repetitive and vague responses stating, "We are working on the same and will resolve it," without any concrete action or resolution.
This undue delay in refunding my hard-earned money has caused significant financial inconvenience and mental distress. I expect immediate action to be taken to rectify this matter. Specifically, I request:
*. The refund of INR **,*** to my original payment source without any further delay.
*. INR ****** - Compensation for the distress and inconvenience caused due to the lack of timely resolution.
Please consider this email as an urgent appeal to resolve this issue as soon as possible. Failing which, I will be compelled to escalate the matter to the appropriate authorities, including consumer forums and legal channels.