bella vitta - Formal Complaint Regarding Incorrect Order Missing Items and Poor Product Quality

I am writing to formally lodge a complaint regarding the order I placed under your Self Love Kit offer. To my utmost disappointment, the products I received were completely incorrect, with several items missing. The quality of the products that did arrive was substandard, with packaging that can only be described as cheap and below the expected standards.
I have attempted to contact your customer service multiple times, both via phone and WhatsApp, but my efforts have been met with silence and inadequate responses. Your WhatsApp support team further aggravated the situation by abruptly closing the chat without resolving my issues or providing a satisfactory explanation. The claim that complaints must be made within ** hours is unreasonable, especially when the items received were not even those that were ordered, and the actual products selected under the Self Love Kit are not visible to me.
This experience has been nothing short of frustrating and has led me to believe that your company is misleading customers, taking their money without delivering the promised products. This is not only a breach of trust but also a potential violation of consumer protection laws.
I demand an immediate resolution to this issue, including:
*. A full refund for the incorrect and missing items.
*. A formal apology for the poor customer service and lack of responsiveness.
*. An assurance that such issues will not occur in the future.
Please treat this matter with the urgency it deserves. Should I not receive a satisfactory response within [insert a reasonable timeframe, e.g., * days], I will have no choice but to escalate this matter to the appropriate consumer protection authorities and pursue legal action.
I expect your prompt attention to this matter.