Arbit Automobiles Pvt Ltd Dealer Code Transport Nagar Gorakhpur - Formal Complaint Against Authorized Dealer Arbit Automobiles Pvt Ltd Gorakhpur HSRP Fitment Not Uplo

COMPLAINT DETAILS WITH DOCUMENTARY EVIDENCE:

In compliance with the Government of India's mandate under Rule ** of the Central Motor Vehicles Rules, ****, I had my HSRP ordered and processed through Arbit Automobiles Pvt Ltd in November ****. The following facts are confirmed by official records visible on the HSRP portal itself:

• Engine No: K**MN*******
• Vehicle Class: LMV/PASSENGER | Vehicle Type: PRIVATE
• Dealer on Record: ARBIT AUTOMOBILES PVT LTD-***** – Portal – MARUTI
• ESO Name: GORAKHPUR
• HSRP Issue Date: **/**/**** (Front & Rear)
• Embossing & Hotfoiling Date: **/**/****
• Front Laser Code: IA**********
• Rear Laser Code: IA**********
• Product: *** X *** WHITE (Front & Rear)
• Invoice Number: ******** | Invoice Date: **/**/****
• Company: SHIMNIT INDIA PVT LTD
• Selected Fitment Date: **/**/****
• Current Status: FITMENT PENDING ← [CRITICAL ISSUE]
• Fitment Date: BLANK ← [NOT UPLOADED BY DEALER]

The above data conclusively proves that:
*. The HSRP was issued and embossed on **/**/**** through Arbit Automobiles Pvt Ltd
*. The fitment appointment was scheduled for **/**/****
*. Despite the plate being physically fitted on my vehicle, the dealer NEVER updated the Fitment Date on the portal
*. The status remains "FITMENT PENDING" to this day — solely due to the dealer's negligence

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DEALER'S MISCONDUCT:

When I visited Arbit Automobiles Pvt Ltd recently to resolve this issue, their staff:
• Flatly denied that the HSRP was ever installed at their premises
• Refused to cooperate despite me presenting the above portal records as proof
• Refused to update the fitment status or escalate the matter internally
• Did not offer any written response or resolution timeline

This constitutes willful denial of service, misrepresentation of facts, and deficiency in service under the Consumer Protection Act, ****.

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CONSEQUENCES FACED BY ME:

• My HSRP shows "FITMENT PENDING" on the government portal due to no fault of mine
• I was denied smooth PUC certificate renewal as the HSRP is not showing as registered
• I face risk of traffic challans and legal complications caused entirely by the dealer's administrative failure
• I have been forced to make multiple visits and suffer harassment despite being a law-abiding citizen

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RELIEF REQUESTED:

I request Maruti Suzuki India Limited to urgently:

*. Direct Arbit Automobiles Pvt Ltd to immediately update the Fitment Date on the HSRP portal and change status from "FITMENT PENDING" to "FITTED"
*. Hold the dealership accountable for failing to complete mandatory portal entry since December ****
*. Provide written acknowledgment of this complaint with a resolution timeline of * working days
*. Take strict disciplinary action against the dealership for denial of service and false representation
*. Audit other similar cases at this dealership to protect other consumers

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