Mojo Pizza - Food Quality Issues

I would like to draw an Urgent Attention to the type of service and quality of food received for ab EatClub Member.

I have placed an order(#HIP*RNZ) from Mojo App and was shown a delivery period of **-** Minutes, although the Outlet is Hardly *** Meters away from my Location.

However the order came up much late than displayed time, close to an hour’s time.

Order Place Time: **:**AM
Order Receiving Time: *:**AM

Even after getting a delayed order i have received an Uncooked Pizza Boxes and Garlic Bread which added my pain as i could not eat any of them being uncooked and completely flat with toppings hardly seen.

I reached out to the customer support team and reported the matter, i was offered Rs*** as a Mojo Credit however even after multiple requests full refund was denied. When i asked the customer care team member for their supervisor name, details, and to forward the chat to him/her, it was simply ignored and replied stating please mark an email.

I am an EatClub Member since a long time now, and i have been penalised with a partial amount for an Order which i could not eat at all.

I would request your help in resolving this Issue.

Ticket Query ID: #*******

I am looking for a ***% Refund to my Original Payment Mode(UPI).