Air India And Ebookers Com - Flight refund not processed even around 5 months after cancellation

I booked the round trip flight from Ebooker.com with Air India from Thu, ** Nov - Sun, ** Dec ****.

Which got cancelled by Air India on * Oct, **** and I was informed by Ebookers that the full refund will be processed for it and I should wait till * Dec **** for it to be processed.

After checking in Dec **** , I was informed that Air India hasn't processed the refund yet , I should wait another month (extended wait due to COVID times) for them to get it processed.

Since January ****. I have checked multiple times on the refund status and each time I am given the same response that the issue has been escalated to higher team and Air India hasn't processed any refund yet .

It feels like begging for your own money , not getting any response except to come back and check again next week.

This is certainly not the professional conduct expected either from Ebookers.com or Air India.

Only I know the mental harassment , I have to go through to call up and check each time for refund and turned down each time .

Its been around * months now since the tickets got cancelled and I haven't had any updates so far on the refund or any ETA on when I can expect that to be processed.

And I actually booked that trip around March **** , I only wonder how much interest I could have earned I did not waste my money with Air India.

All in all its been really pathetic experience so far and fells like I have lost this huge amount of money and can only pray for the refund to magically appear in my account someday may be ...