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prachi gupta filed complaint against Indigo Airlines 6E on Sep 28, 2019
Had very bad experience with indigo today...My ,my family were left on airport with boarding pass at ****am. Filght had departed earlier. I made the booking from blr to Del for **th sep **** at **** am.
I am sensing some business malpractices from indigo side because despite being on airport on time and having boarding pass with us, i dont see any reason other than selling the ticket to high paying customer
Why i am forced to think in that direction:
At ***am while on the way to airport i get this message:
Hello prachi, this is a message from IndiGo regarding your booking ZC*Y*L. We may need volunteers to move from *E-**** in exchange for credit vouchers. If you and other passengers mentioned in your PNR, if any, are interested in being added to the potential volunteer list, please reply with *, *, or * to ****** with your preferred alternative flight from below (before ** Sep, **:**):
*) *E **** departing BLR at **:** PM on ** Sep (INR *,*** per re-accommodated volunteer)
*) *E **** departing BLR at **:** PM on ** Sep (INR *,*** per re-accommodated volunteer)
*) *E **** departing BLR at **:** PM on ** Sep (INR *,*** per re-accommodated volunteer)
Flight change and vouchers are subject to confirmation by IndiGo. Limited vouchers available. Terms and conditions ( http://bit.ly/indigo-t-and-cs ) apply. By responding, you confirm to have read and accepted the terms and conditions governing the vouchers.
For any clarification feel free to call our customer care. If not interested, please ignore this message. To stop receiving these messages, please reply STOP to ****** to unsubscribe. To subscribe again, please reply UNSTOP to ******.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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