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Easemytrip and Japan Airlines - Flight canceled mid journey left me stranded in international country

Saksham Sidana filed complaint against Easemytrip and Japan Airlines on Apr 8, 2023

Flight from Delhi To Toronto had * sectors, the last sector flight got cancelled. I asked for rebooking, they didn't give any update, I stayed in Vancouver for * days on my own expense but they didn't book me on another flight. Then i booked a new flight, and asked for refund.

Placed application for full refund, they were giving me refund of **** INR which I rejected, and I asked for bifurcation amountof each sector on what basis they are providing me the refund and they stated it's as per refund policy of airlines, so I asked for that policy, they refused for sharing both things. After a month, they themselves processed the refund of **** bucks without my acceptance. I told them you can take back **** bucks, get me a rebooked flight. I don't accept this refund.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Easemytrip and Japan Airlines

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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