Star ac service - Faulty repairs

Complaints Details
Complaint Number: *******
Complaint Reg Date: ****-**-** **:**:**

Complaint Type : Complaint
Complaint Details : Company name: Star AC service Email id: Consumer to update Product: Microwave Date: **.**.**** Bill Number: Consumer to update Amount paid: Rs.****/- Cosnumer repaired his product from the above company, the company provided one-year service warranty his concern is after sometimes of repair he started the face issue in the product when he contacted the company for repair properly so they are not picking up the call, now consumer wants the company to provide service.
Agent Remark : "Your grievance has been registered with NCH. Kindly track your grievance mentioning the docket number on following link https://consumerhelpline.gov.in/user/track-complaint.php or download NCH from Play or App store. Advised the consumer to send a written grievance to the company via email and upload documents "
Final Status : In Process
Complaint Updated Details :
Updation Date :****-**-** **:**:**
Agent Remark : NCH out called on */**/**** at *:** PM to get the email id of the company but you did not answer the call.You are requested to Contact the National Consumer Helpline (NCH) on the toll free numbers- ****-**-**** or ***** - *:** am - *:** pm (working days)
Remark Date :****-**-** **:**:**
Complaint Updated Details : The consumer said he has received a call from NCH which is why he has called back. Company name - Lonex technology Company's email id - lonextechnology@gmail.com The consumer wanted to update that he has taken the service from Lonex Technology and they have provided him the invoice of Star AC service.
Updation Date :****-**-** **:**:**
Agent Remark : Your grievance has been registered with NCH. Kindly track your grievance mentioning the docket number on following link https://consumerhelpline.gov.in/user/track-complaint.php or download NCH App from Play or App store. Detail updated.
Remark Date :****-**-** **:**:**
Complaint Updated Details :
Updation Date :****-**-** **:**:**
Agent Remark : Grievance has been emailed to the company.
Remark Date :****-**-** **:**:**
Complaint Updated Details :
Updation Date :****-**-** **:**:**
Agent Remark : No response received from the company, reminder sent.
Remark Date :****-**-** **:**:**
Complaint Updated Details :
Updation Date :****-**-** **:**:**
Agent Remark : No response received from the company, *nd reminder sent.
Remark Date :****-**-** **:**:**
Complaint Updated Details : Consumer calling from **********. Consumer called to know about the grievance status . Till now the company is not giving any reply .
Updation Date :****-**-** **:**:**
Agent Remark : Told him grievance status and before advice him call disconnect
Remark Date :****-**-** **:**:**
Complaint Updated Details : Consumer calling no.-**********, Consumer called to inform that he has not received any response or resolution from the company yet. They are totally not entertaining his issue. So he wants to know the further procedure.
Updation Date :****-**-** **:**:**
Agent Remark : As the company is not responding to his grievance so advised him that he may file a case in Consumer Commission and provided him some details of (Hooghly District Consumer Disputes Redressal Commission: Khadya Bhawan, PO Chinsurah, Hooghly – ******, Contact No.- *** - ********), Also suggested him to visit at https://edaakhil.nic.in/ for online filing of cases in Consumer Commission.
Remark Date :****-**-** **:**:**
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