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Latestone.com - Faulty product not returned by the seller

SUBHAM filed complaint against Latestone.com on Feb 28, 2018

I bought a product(watch) form this site and found that watch is quiet different and cheap looking as compared to what shown online.
It's dial was small & glass edges were unfinished it's belts were thin and less wide. Overall I'm quite disappointed.
I mailed them and contacted as well they refused to reverse pick up it. They don't consider it as a faulty product. now they are telling me long procedures which may make any customer uncomfortable. On website they promise easy * day product return with ***% money back for faulty product.

Now they say they will not reverse pick up the product. Instead they say I should courier it to them and if it is proper then only they will return my money.
Thay have give an narrow time limit of within * days.
Such a worst service that they don't have reverse return policy I'm an student and I'm very busy this company took my money and now creating problems by telling these procedures and they don't even easily pick up the call as well so that customer can't return it at any cost.
Order number LO*******

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Latestone.com

2

Total Complaints

0

Total Resolved

0.00%

Consumer Satisfaction

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