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Shyam Krupa Enterprises - Faulty Apple AirPods and no response from the customer service

Vijay Singh filed complaint against Shyam Krupa Enterprises on Feb 23, 2023

I have placed an order no ***** on **/**/**** for "New Airpod Pro *nd Generation (*:*) Truly Wireless With Wireless Charging , ANC & Spatial Audio (Latest Imported Quality)". I have received the product on *st Feb ****.
There are a couple of issues with the product.

Air Pods get connected, but no music on the earbuds. The phone doesn’t allow to play while connected and earbuds on the ear.

ANC doesn’t work on any phone, and it seems this is just a display button that plays sound when I turn it on/off.

I have shared the video on whatsApp no ********** on *st Feb *** and requested a replacement or refund. It has been ** days now but no response on email or messages. No one pick up the phone.

Shyam Krupa Enterprises is cheating customers with false and incorrect information on their website.

I would like refund and make the Shyam Krupa Enterprises out of business so that other customers should not face this issue under fraud company.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Shyam Krupa Enterprises

5

Total Complaints

4

Total Resolved

80.00%

Consumer Satisfaction

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