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Idfc fastag - Fasttag KYC not getting completed

Surajit Mahapatra filed complaint against Idfc fastag on Feb 13, 2023

I received a message from IDFC Fast-tag stating that my KYC is not complete (after * yrs of using the Fast-tag). I uploaded the requisite documents on the portal post which I received a rejection email. I took it up with the customer service team and have been asked to share multiple documents without any closure. I am forced to take cabs because my Fast-tag has very little balance. I have been following up on this issue for over * month now without any sense of resolution of my problem

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Idfc fastag

5

Total Complaints

3

Total Resolved

60.00%

Consumer Satisfaction

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