Acte Technologies - False information claimed for training on software

Summary of Grievance
I am filing this complaint against ACTE for misrepresentation of training services, non-delivery of promised sessions, denial of refund, and unethical training practices, despite repeated follow-ups and escalation attempts.


Background
On ** July.**, I enrolled in ACTE’s Celonis training program, paying ₹**,*** based on the assurance from the Sales team that this would be an advanced-level workshop.
I had earlier considered a ₹**,*** workshop, but was explicitly told that the ₹**,*** package was for advanced training, which influenced my decision.

Breach of Commitment

- During the first connect on ** July with RA (John), Trainer, and Diya, it was revealed that the training would only be basic to intermediate, contradicting the original promise.
- The trainer himself acknowledged that ACTE over-commits on Celonis training offerings.
- No training sessions were conducted on ** July (Saturday)** or ** July (Sunday), despite confirmation from RA.
- I attempted to reach out to Akash, John, and the institute multiple times, but received no response.

Trainer’s Disclosure

- In a separate discussion with the trainer, I was informed that ACTE management had instructed trainers to complete sessions quickly, often without covering all concepts thoroughly.
- The trainer also stated that certification would not be provided** unless the trainer evaluation is completed by the candidate, which was never communicated during enrollment or orientation.
- This raises serious concerns about the quality and integrity of the training and certification process.

Escalation Mishandling
- Diya, the first-level escalation contact, failed to resolve the issue and **provoked me to take legal action, refusing to escalate the matter to higher management.
- I requested a refund on ** July, well within a reasonable timeframe (when I realized that classes were not being conducted due to poor accounntability), but was told it was not possible due to a *-day policy—which was never communicated or documented.

Relief Sought

I request the Consumer Forum to direct ACTE to:
*. Initiate a full refund of ₹**,***, as no training was delivered and the service was misrepresented.
*. Acknowledge service deficiency, miscommunication by their staff, and unethical training practices.
*. Take corrective action to ensure such misleading and incomplete training practices are not repeated.