Lenovo India - False commit

Complaint Submission
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Your complaint is registered with the following details:

Complaint ID : ********

Name : Amardeep kumar

Email : amardeep.amar@gmail.com

Mobile : **********

Address : H.no.**/*, kishangarh, vasantkunj, new delhi-******

City : New delhi

State : Delhi

Complaint Against : lenovo india

Complaint : As my laptop stopped working so I raised a complaint on **nd of May **** and my complaint no.is ********* and **********. After * months also they failed to repair my laptop. First I was assured by the team that the damage part is in transit and my complaint will be resolved within * weeks. After the estimated time was over I wrote my complaint on twitter, lenovo team assured me that as parts are not being arranged so they will replace my system for which one of their executives visited my place and sealed the system and very next day on **th aug i got the doa certificate for replacement which was valid for only ** days. On **nd august we went to lenovo dealer store for replacement of the system with all the relevant documents. Finally we agreed to take one laptop which cost rs *****. As my previous laptop was of rs ***** so I agreed to pay the difference amount (*****-*****=*****) but at the time of billing they said that i will have to pay *****+***** gst of previous laptop. If i am getting replacement than why should i pay the gst amount again as i have already paid at the time of purchasing. So i denied to pay. I raised a compalaint regarding this to lenovo team. Sent many emails regarding this issue to customer care as well as senior employees of lenovo but never got a single reply from them. I twitted the matter and then reply came that they need *-* days to resolve the matter but at same time they aslo assured me that they will come with best options. Daily they kept making excuses and finally at last day that is **th august they offered me the credit note of ***** that is exclusive of gst. Or other option is to get the system repaired. I denied the both options as it was not my fault that i will bear the loss of *****. They failed to give the service. It was a deficiency of service. Due to pandemic everyone is working from home and as my laptop was not working my work got hampered. As my laptop was not working My daughter also faced lot of problem while her online classes. Now after three months i want my system replacement or the refund of full amount and also the compensation for the mental agony i went through this period. I have a online business and due to lack of laptop my business suffered a lot.