Amazon .in / Fossil - Fake Product sent by amazon.in

Hi, I am a regular customer of amazon. You can see that as I have also purchased amazon prime account to order all the valuable items. I find it really amazing until a very sad incident happened with me. I ordered a FOSSIL watch worth ****INR from amazon.in(prime account). I received watch on very next day. As mentioned, being a regular customer of amazon I had faith on amazon and I did not made any unboxing video. But When I opened the order. I was shocked. The product I received was not damaged but it is a watch with *** INR. It has name mentioned as FOSSLL. Please look at the attachment. You can clearly say It is not Fossil watch. I immediately called customer service and asked them for a return and told them I have received a wrong watch. and I would like to mention return option was disabled immediately from my order when it got delivered. Everytime in order to return the item I has to call customer service. though it was ** days returnable item. They told me they will investigate the process further and it will take * working days. I was quite patient in the mean time as I has faith amazon will take care of it. But after * days I called customer service by myself, they told me investigation department has sent them a report saying They have sent a right product on their end and no return or refund will be provided from their end. I reached out to them in every possible way I could through social media platform but I got the same reply. I would like to mention as part of their investigation they did not try to contact me on what product i received. I was literally shocked and in great vain because for me it is a big amount. I am sending you this mail with great hope. as you are only ray of hope. It has been more than * month. I do not have any idea how can I get my money back. Please help me asap Details of order and account from which I ordered Username: kartikey.ranjan**@gmail.com Phone number: +************ Order number: Order# ***-*******-******* I have filed a complaint for same previously on this platform. But got the same response as It was mentioned by amazon. Government need to help me in this case. Amazon is not doing any help