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Bhavani Fancy Store 1st Cross Mahadevapura Outer Ring Road Bengaluru - Fake Lakme Kajal sold by retailer not ready to take return

Ava Mishra filed complaint against Bhavani Fancy Store 1st Cross Mahadevapura Outer Ring Road Bengaluru on Aug 14, 2019

I bought a Lakme Eyeconic kajal (black) from nearby shop in Mahadevapura, Bangalore named Bhavani Fancy Store. Though the packaging looked similar, once I opened the pack, the kajal stick had many discrepancies than the original one I have and is easily recognised as a fake one. Starting from the brand name to the made in part all looked different. Also some of the writing on the kajal stick is already wiped. I talked to the shop owner about it and he denied it with many reasons [ including he just bought the shop and the one sold to me was from the old owner to may be there is one duplicate in the lot etc.]. He is not ready to take it back. Could you please help take appropriate action in this regard? Otherwise people who distribute such fake items always get away with their wrong doings.
**Pics of both original and fake ones attached for reference. The fake one has made in mentioned as P.R.C and has different colour and font for brandname.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Bhavani Fancy Store 1st Cross Mahadevapura Outer Ring Road Bengaluru

1

Total Complaints

0

Total Resolved

0.00%

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