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Facebook India Online Services Private Limited - Facebook Is not giving me my money which i recharge to use in ads

Prateek Gaba filed complaint against Facebook India Online Services Private Limited on Apr 23, 2021

Dear Consumer Forum Team,
I am a small business owner running all operations from my home in **/** Geeta Colony ******, I use Facebook Marketing for selling products online.
On XXX date we deposited a sum of XXXX in our facebook account so we can continue to sell my products online. I had paid a lot money upfront to order a large quantity of stock since my business was doing good.
On XXX date facebook disabled my advertising account and are refusing to refund me my XXXX amount that I deposited in my account to run ads. For so many days I have been trying to reach facebook so I can get my refund but I am unable to get that money.
Along with that I am stuck with a large number of units that I am unable to sell. This is traumatizing me every day as my business has completely collapsed because facebook shut me down and are refusing to give me my money back.
I urge you to please help me get my money back and punish such a company that treats its user like this. They have demolished my business and my confidence to conduct my business practices again.
Please reach out to me if you need any information
Prateek Gaba

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Facebook India Online Services Private Limited

11

Total Complaints

5

Total Resolved

45.45%

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