OnePlus - Extremely Pathetic Support from Oneplus

Hi

I purchased Oneplus Nord on **th Aug **** from Amazon for **K. But exactly after * months the display turned Black. Since the device was in warranty, I opted for Pickup service and my phone was picked up by Oneplus Saket Service center. I received a call next morning from the service center person that the display is not covered under the warranty and you will have to pay **** to get your display fixed and they started blaming me for physical damage even though there is no physical damage and there was no drop and no pressure applied against the screen(there is no physical damage and I can bet on this).

I escalated this issue on **rd Oct and i was assured that i will get a response back in ** hours, but since then i have been following up everyday but there is no response from the support team. Everyday I have to take ~** min out of my busy schedule, just to speak to customer support executives and everyday the same ** hr call back & escalation story goes on.

Had it been a physical damage from my end, I would have straightaway paid the amount instead of wasting my time everyday calling Customer support and writing mails.
But, I will never ever take the responsibility for something which I haven't done. Blaming a customer for a manufacturing defect combined with extremely poor customer support is extremely unethical and I wasn't expecting this from Oneplus.

Everytime i ask for my device back the customer support representative at the other end stops speaking( Here also I know you will blame me but I have all the call recordings where the customer support person talks normally until I ask for my device back. i have called * times on **th October but same issue with every Customer Support Representative until i ask for my device back).
Sometimes I feel like oneplus has shipped me the device for free & I have to beg in front of customer support representatives to get my device back.
I am skeptical whether i will get my device back or not. Calling the Saket service center also goes unanswered since no one picks up the call.

After so many phone calls and harassment, i got my device back.
Given that there is no response from the oneplus customer support and having wasted enough time contacting the Customer Support,
I have also raised a dispute with consumer forum, with ******* being the docket number. I have been asled to wait for ** days before I proceed for a Legal Consumer Court case.

Regards,
A frustrated Oneplus Customer