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Genuine shoppers - Exchange product not delivered and not refunding the amount

bhanuteja chidura filed complaint against Genuine shoppers on Aug 10, 2019

I have ordered an Mi watch he sent an fault product i asked about it he told to send the product and he will send the new product.i sent him the fault one I have a confirmation message saying the product is delivered and signed as the delivery location.When I ask him for the exchange product he is not responding and ignoring. I have attached the Whatsapp chat and images.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Genuine shoppers

1

Total Complaints

0

Total Resolved

0.00%

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