Country Cargo Packers And Movers - Excess charge and Deficiency of Services by Cargo Company

I Had Booked Goods Via Country Cargo Packers And Movers On *th October Where * Items Were Picked Up From My Home. I Was Charged ****/- For **.*** Kgs Of Total Weight Which Was Promised To Be Delivered By *th October But Was Delivered On **th October After Multiple Follow-Ups. The Shipment Was Sent Via Delhivery Consignment. One Of The Item Was Completely Damaged During The Transit . Moreover, The Delhivery Receipt Mentioned Total Weight Of Consignment As ** Kgs Whereas I Was Charged For **.*** Kgs.
I Had Raised My Concern To The Pickup Person Regarding The Total Weight Of Items But Was Told That This Is The Correct Weight And Any Weight Difference Above * Kg Will Be Refunded Back Without Any Issues. Now, The Actual Weight Is **.*** Kgs Less Than What Was Charged For And Hence Need Refund For The Same Along With Damage Item Compensation And Mental Agony Compensation.

Country Cargo Bill No : ***
Delhivery Consignment No : TRACKING ID ************* (LR Number *********)