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Mscb - Electricity bill dispute

Omkar Santosh Kadam filed complaint against Mscb on Nov 9, 2023

Hello my name is Omkar Santosh Kadam I live in a rented flat under the owner name - Danish Madre who is well informed about this I am from Dronagiri Sector ** Akshar Evita *** Plot No. **, Sector **, Dronagiri, Navi Mumbai, Maharashtra
I have received a light bill of **** Rs for a *BHK with minimal appliances my last bill was **** Rs
I have called customer care number aswell went to mscb Office in uran to put a complaint against the light bill as we are a family of * people who both are working the electricity is only used **-**hours a day plus we have multiple light shortages in uran my building light goes everyday I have screenshots of contacting mscb officials about light is not working every single day from last * months
No action was taken the officer who I spoke to was named ketan Thatte from uran mscb now the new officer is not helping me to raise a dispute on the light bill after multiple followups he is ignoring calls and messages I have also put a complaint on mscb toll free number
Please rectify the meter as soon as possible and please rectify the light bill which is not possible
I have been charged ****Rs service tax aswell there is no service here in uran everyday the light is gone
I am keeping the consumer court in the cc aswell so that they will have a idea about my case aswell

I am attaching all the proof and WhatsApp conversations with mscb officials which will reflect how often the light is gone everyday aswell attaching both of the light bills

PLEASE FIND THE ATTACHMENTS IN THE CC

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Mscb

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

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