E DREAMS - Edreams - Airline Ticket Refund Fraud

Edreams Reference - **********
I have other Email references and proof. I can send upon Request.

REFUND- REBOOKING - FRAUD
I was confirmed on Dec **th by your Agent that I will get my money back within ** Days. No feedback was provided. Today it is Dec **th and I had to call myself to learn that
Nita Khairwa:
I am sorry but previous agent gave you wrong information.
[**:**:** PM]
Nita Khairwa:
You will get ***.** EUR.
[**:**:** PM]
Emil John Rajan:
No .. they said *** euro
[**:**:** PM]
Nita Khairwa:
That is the reason refund team haven't process this refund yet.
[**:**:** PM]
Nita Khairwa:
I understand.

and then

Nita Khairwa:
Due to our agent error, You will get refund of ***.** EUR.


I am sorry there is process of refund.
[**:**:** PM]
Emil John Rajan:
Edreams has said ** days and now you have already delayed ** days
[**:**:** PM]
Nita Khairwa:
You need to wait to ** days.

If I am not getting my Refund within ** Hours, I will get a Legal Advice and meanwhile Make a consumer complain with voxya.