Drools - Drools absolute milk not delivered

I ordered drools absolute milk ***gms from petzoo tech pvt.ltd. dtd **may **** online payment ***.*rs.But till didn't send shipment tracking.although I have written mail to info@thepetcare.in about not received shipment tracking on **may**.they replied u will get track in **mins.but yet not get any track record nor money refunded by company.they send me below message on mail on **may** after online payment
Dear Vaibhav Gawde,
Your payment for the Order with Reference number rzoWlm*uVCUzRJlJ*XFMrlxHQ for PETZOO TECH PRIVATE LIMITED has been successfully processed.

For your convenience, we have provided the Order Information below.

Order Information

Merchant Name : PETZOO TECH PRIVATE LIMITED
Date : ****-**-** **:**:**.**
Merchant Reference Number : rzoWlm*uVCUzRJlJ*XFMrlxHQ
TechProcess Payment ID : **********
Payment Mode : ONLINE
Amount : ***.*
Customer Name : Vaibhav Gawde
Customer Email : shriswamisamarthkripa@gmail.com
Status : SUCCESS

For any queries, Please contact the merchant PETZOO TECH PRIVATE LIMITED
Also i contacted on whats up +** ***** ***** they replied on what's up chat as below
[**/**, **:**] Vaibhav Chandrakant Gawde: Hi
[**/**, **:**] Vaibhav Chandrakant Gawde: What about my order drools absolute milk order no-****
[**/**, **:**] Petzoo Tech: Plz send your query to info@thepetcare.in
[**/**, **:**] Petzoo Tech: Sensing tracking now
[**/**, **:**] Vaibhav Chandrakant Gawde: Yet not get shipping track record
[**/**, **:**] Vaibhav Chandrakant Gawde: Tomorrow if I will not get track record or not refunding my money then I will complaint against u people in mantralay.
[**/**, **:**] Petzoo Tech: Order cancalled refund initiated.
Today is **may** till they are not refund my money.