Darling diva by anuraj - Dresses not delivered and inappropriate language used

This complaint is regarding an online boutique "Darling diva by Anuraj" on facebook. I have paid ***** Rs on *th Feb **** through bank transfer. She has not responded for * months about anything and one day she just uses foul and vulgar language saying some other person already took dresses on our behalf. After a very long conversation which involved usage of very cheap and rude language by her (Anusha and Neha), she said she will send the dresses. After a week she sent one dress and stopped responding again. When I asked her why she is doing like this she just blocked me from everywhere with no means of contact and not sending dresses as well. She is very rude and is giving mental torture for just asking the dresses we paid money for.
She is challenging to do whatever we want and she won't get scared of anything or anyone. Please help. I have attached some screenshots of the conversations and also the tracking number "************" which she gave for dresses which have actually not been sent to FedEx. Though her page looks clean and positive there are many complaints on her and many more victims, she just blocks everyone who complains.
Details of the online business-
Name - Darling Diva by Anuraj
owner- Anusha Burre
Customer contact person- Neha
Number- **********
email id- anurajcourure@gmail.com
FB page- https://www.facebook.com/pg/Darling-Diva-****************/
Shipper address- Hno ***, Habsiguda, Hyderabad, TS,******
Please help me get my money back.