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Dhani Pay - Doing fraud by giving false information and misguiding customers

RAJESH KUMAR filed complaint against Dhani Pay on Oct 13, 2021

Hi, I have received a call from Anita working in your dhani office regarding one freedom credit limit card. I have the recording that i am gonna get ** % cashback for first transaction for all type of payments. Also it was told to me that the subscription charges are the charges which i need to pay if i want to. I need to pay this one time and than i need to pay the due amount for next * months.

Now after one month your app is again asking me *** Rs subscription charges which i dont want to pay. I want to pay only the due amount and want to close this kind of fraud scheme of yours.

Request you to please remove this subscription charges and tell me my due amount which i need to pay. Else consumer court will decide what to do and what not to do.

I am attaching the recording which i had during the conversation on * september **** with anita as a proof.

Please go through it and revert ASAP

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Dhani Pay

3

Total Complaints

2

Total Resolved

66.67%

Consumer Satisfaction

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