HSIL Ltd - Disfunctioning product is not replaced

I had purchased Hindware ** L Storage Geyser Atlantic Metal HS**MDW**SB* water geyser on **.**.**** through Paytm vide Order Id: **********. The geyser was operational since June **** & it became non-operational on **.**.****. I raised a service call no. WHR******* on **.**.** & a service personnel N. Sudhakar had attended the service call on **.**.**. He reported that the geyser cannot be repaired & I will receive a replacement since the product is under warranty. Its been more than one month but I did not receive the replacement product even after raising complaint through phone & email dated *.*.**, *.*.**, *.*.**, **.*.**, **.*.**. When I called customer care they gave the contact details of service manager Mr. Rajiv (Contact number: ********** who does not pick the phone even after calling atleast *-* times in a day. Even the text messages are also not replied. He had promised that replacement will be given by ** days over phone but still I did not receive the product. I already informed that my wife is pregnant & she is finding difficulty without geyser. Every time she has to boil water on the stove & carry it to the washroom which is very risky at her present health condition. The company is taking consumers & their lives for granted. I hereby protest that company is responsible for all the pains & stress we are going through. The company needs to compensate for everything.