Extra Marks Learning App - Disappointed with Lack of Response and Refund Process

I recently purchased Extra Marks with high hopes of accessing quality online education content. However, my experience thus far has been incredibly frustrating and disappointing.

Firstly, upon encountering issues with the app, I reached out to customer support multiple times seeking assistance. Unfortunately, I received no response whatsoever, despite my efforts to communicate the problems I was facing. This lack of responsiveness is deeply concerning and reflects poorly on the app's commitment to customer satisfaction.

Furthermore, I am dissatisfied with the refund process—or lack thereof. Despite being promised a refund in the event of dissatisfaction, I have yet to receive any acknowledgment or resolution regarding my request. This disregard for consumer rights and failure to honor refund policies is unacceptable.

In terms of functionality, the app itself falls short of expectations. The classes are not clear and network issues and not taking the class according to the syllabus for the student and student don't get any benefit from the class and its a waste of time and money

Overall, my experience with Extra Marks has been nothing short of disappointing. I had hoped to benefit from its educational resources, but instead, I have been met with frustration and dissatisfaction. I urge potential users to proceed with caution and consider alternative options until the app addresses these significant issues and demonstrates a commitment to improving its service.