Meera tours and travels - Directed to take another bus without proper communication

I was expecting a smooth journey from Pune to belgaum. It’s frustrating to be directed to take another bus without proper communication or support. Booking Details
From:
Pune
Bus Operator:
MEERA TOURS &
TRAVELS
Ticket
Number:
*********(Operator
PNR: *B**JVFD)
To:
Belagavi
Bus Type:
A/c-seater_sleeper
MakeMyTrip
Bus ID:
NU***************
Boarding Date and
Time:
**-Mar-****
**:**
Passengers:
*
Total Fare:
***.*
Passenger Details
S.No
Name
Seat
Seat Type
*
Mr. Rohit Redekar
I
Sleeper
Boarding and Drop Point Details
Boarding Point:
Hinjewadi
Address:
Hinjewadi Landmark: Hinjewadi
Landmark:
Drop Point:
Belgaum By Pass
Drop point Address:
Belgaum By Pass
Bus Operator Contact Number:
**********
( Please use the Ticket Number : *********( Operator PNR:*********,) as reference for interaction with the bus operator )