Bhim Sbi Pay - Digital payment via bhim sbi pay app

SUBJECT-
TRANSACTION PENDING SHOW REFRESH THAN FAILED BUT AMMOUNT DEBITED FROM MY SBI ACCOUNT NUMBER ***********,BRANCH SBI ALAPUR CODE -***** AND NOT CREDITED TO MAHINDRA AND MAHINDRA FINANCE LOAN ACCOUNT NUMBER *******.
DEAR SIR / MADAM,
I WAS PAY MY LOAN EMI AMOUNT *****/-TO MAHINDRA AND MAHINDRA FINANCE LOAN ACCOUNT THROUGH BHIM SBI PAY APP .
AMMOUNT DEBITED FROM MY SBI ACCOUNT BUT NOT CREDITED TO MAHINDRA AND MAHINDRA FINANCE LOAN ACCOUNT AND PAYMENT STATUS SHOWN PENDING ON **/**/****. I CONTACT THE BHIM HELPLINE NUMBER *********** COMPANY SUGGEST ME REFRESH TRANSACTION AFTER THAT PAYMENT STATUS SHOWN FAILED ON **/**/****, BUT I DON'T GET MY REFUND FROM COMPANY AND NOT CREDITED TO MY LOAN ACCOUNT YET. AND REPLY TO ME AGAIN AND AGAIN FROM NPCI AND SBI IN WRITTEN, YOUR TRANSACTION IS SUCCESSFUL SAME DATE AND AMMOUNT CREDITED TO YOUR MARCHENT ACCOUNT BUT NOT SO THAT.
PLEASE I WANT TO KNOW THAT,
EMI DEDUCTED FROM MY ACCOUNT AND LOAN NOT DISBURSED WHY?
NOT REFUND MY ACCOUNT
ALL RELEVANT DOCUMENTS AND SCREENSHOTS ARE ATTACHED.
THANKS
SUBHASH CHANDRA
AC.NO.- ***********
LOAN ACCOUNT NO.*******
MOB. **********