Freakins - Did not got any refund or gift card against my returned order worth rs 1700

I am writing to formally express my concern and dissatisfaction regarding an issue with a recent order return. Below are the details of my situation:

Order Number: #******
Date of Return: **/**/****
Original Payment Method: PayTm
I returned the order as per your return policy on **/**/****. However, despite the return being processed, I have not yet received the refund in my bank account. Additionally, I was expecting a gift card as part of the return process, but I have not received it either.

Here is a summary of the issues:

Refund Not Received: The amount corresponding to the returned items has not been credited to my bank account. I have checked with my bank, and there have been no deposits from Freakins related to this return.

Missing Gift Card: I was informed that a gift card would be issued upon the return of my order. However, I have not received any communication or confirmation regarding this gift card.

I kindly request that you investigate this matter urgently and provide a resolution. Specifically, I would like to know:

The status of my refund and the expected timeframe for it to appear in my bank account.
The status of the gift card and when I can expect to receive it.
Please respond to this complaint within * business days to avoid further inconvenience. I appreciate your prompt attention to this matter and look forward to a swift resolution.

Thank you for your assistance.

Sincerely,

Khushbu
**********