Parimatch Batting - Deposit not reflected in parimatch account

Deposit not reflected.after sharing bank statement utr number payment screenshot
Player ID =*********
Ticket number =********
Deposit ***** inr on ** september ****
Deposit **** on ** august **** ticket number=********
Deposited=***** inr on ** November ****
Almost ***** inr
It has been almost * month for tickets created
. contacted more than ** times to customer support . mailed many times.. shared bank statement.screenshot of payment many times.. always same response our expert is working ..we don't have update from billing department