Parimatch Betting App India - Deposit not credited and not refunded by parimatch

I have deposited ***** on *th June **** into my account ********* @**:** Hrs and the transaction was successful from my end and amount got debited. However the amount was not credited into my account and later the transaction was shown as failure in parimatch but neither the amount deposited into my parimatch account nor refunded into my bank account. I contacted parimatch several times but they irritate customers a lot and after two months of irritation they are saying that the transaction was not found. I asked them to show me the bank statement of upi id provided by them during deposit, they are not showing anything and replying only automated messages.. from two months I am under severe mental torture by them. Please help me in my refund