Zet Technolabs Private Limited - Denial of promised rewards on ZET app

To
The Grievance Redressal Officer
ZET App / ZET Technologies Pvt. Ltd.

Subject: Complaint Regarding Non-Disclosure of ZCoins Policy Change and Denial of Promised Rewards
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding misleading information displayed on the ZET application and the subsequent denial of ZCoins that were clearly promised at the time of transaction.
I recently applied for the SBM Credit Card through the ZET application. As per the offer displayed on the app, users were entitled to earn ZCoins up to **,*** per month, including *% ZCoins cashback on voucher purchases.
Relying on the information shown on the app (screenshots attached), I purchased a voucher worth ₹*,***. As per the stated offer, I was eligible to receive ZCoins accordingly.
However, I did not receive any ZCoins after the transaction.
Upon contacting customer support, I was informed verbally/chat-wise that the ZCoins earning limit was reduced from **,*** coins to *,*** coins per month with effect from **-**-****.
It is important to highlight that:
No prior notice, in-app alert, email, or SMS communication regarding this policy change was issued.
Even after **-**-****, the ZET app continues to display that customers can earn up to **,*** ZCoins per month, which is factually incorrect and misleading.
The purchase decision was made strictly based on the information displayed on the app at the time of transaction.
Non-disclosure of a material change in reward policy, while continuing to advertise the old benefit, amounts to:
Misrepresentation
Deficiency in service
Unfair trade practice under the Consumer Protection Act, ****
Relief Sought
I request the following remedial actions:
Immediate credit of the eligible ZCoins for my voucher purchase as per the offer displayed at the time of transaction, or
Refund/compensation equivalent to the denied reward value.
Written clarification on:
Exact effective date of the policy change
Mode of customer communication adopted (if any )
Reason for continued display of outdated information on the app
If the issue is not resolved within a reasonable timeframe, I shall be constrained to escalate the matter to the Consumer Forum and relevant regulatory authorities, including RBI (for co-branded credit card practices).
I request your prompt attention and a written resolution. This is not only matter of money but it is more about financial ethics.

Yours
Atul
Registered Mobile No. **********
Email ID: atul**********@gmail.com