st courier chennai - Delivery person speaking harsly in bad words

Hi,

My name is Nivetha U From villivakkam sidconagar Chennai ******

Last month I put kotakkal medicine online. They sent the medicine in ST courier , the old man around **years who came to deliver the medicine rang the bell twice , my mother blind and she came late because she was searching for a key and she was alone at the time and to got the delivery.

Today I ordered saree from Salem. They send the saree through ST Courier My tracking no:***********. Today the same person came for delivery but didn't ring the bell. But clearly I have mentioned Second Floor in Address he didn't come up also but given the courier in the ground floor itself and gone without any information also. we called around *.**Pm in the evening to MR.senthil (**********). He connected the call to that delivery person he is cool and telling last time i came second floor u came late so this time i given to ground floor u go and collect it told harshly (my mother is blind she can come earlier why the person cannot wait for **min? ) and scolding bad words like what hell u are doing inside why you can't come soon that time and Mr.senthil today through phone taking in bad words to women and its was recorded.

If the old person cannot claim the second floor then why hiring old people for a courier job? or at least he can call me and ask me to come down to collect the courier.
If my parcel/courier was missed, who will take the incharge ? My saree cost around Rs**** whether ST courier will pay the amount?
He did not get any sign from myself or my family members like this only you will deliver the courier to any unknown person ?
This is the customer service from your end?
Can I take any legal action in consumer court regarding abuse wording and in proper response for my courier?


I need immediate disciplinary action like dismiss or suspend toward the delivery person and Mr senthil if not I will raise a legal action in consumer court and in social media in ST courier name I have all proof regarding this issue. Your service was very worst , Not on tiem delivery and really fed up and disappointed with your service really.