Webszeal Retail Private Limited - Delivery of wrong product

Complaint Details for Voxya
Title: Wrong Product Delivered by Zeposhop, Refund Not Processed (Ticket #*****)
Description:
I ordered a Battery for Nothing Phone * (NT**) ****mAh from Zeposhop (Webszeal Retail Private Limited) on ** June ****, delivered on ** June ****. The product received was incorrect (not the ordered battery). I raised a complaint with Zeposhop (Ticket #*****) and sent photos of the incorrect product and its label/markings on ** June ****, as requested by their staff (Rohon A). I am demanding a full refund, not a replacement, but Zeposhop has not processed the refund or responded properly despite follow-ups.
I have also filed a complaint with the National Consumer Helpline (Grievance #*******) on ** June **** and uploaded all relevant documents. I request Voxya’s assistance to secure a full refund for the incorrect product delivered.
Details:
Product Name: Battery for Nothing Phone * (NT**) ****mAh

Date of Purchase: ** June ****

Under Warranty: Not Applicable

Model No./Serial No.: NT** (incorrect product received)

Complaint No.: #***** (Zeposhop)

Job Sheet No.: Not Available

Loss Amount: [Enter the amount you paid for the product, e.g., Rs. XXXX]

Resolution Sought: Full refund for the incorrect product